Explore Lead Engine’s WhatsApp API features: verified contacts, automation, chatbots, CRM integration, and analytics. An official WhatsApp Business API platform in India.
Lead Engine packs a robust set of features to provide end-to-end customer engagement on WhatsApp. From acquiring leads to supporting customers, here’s what our platform offers:
Operate on the official WhatsApp Business API for reliable delivery and compliance. We’ll help you get set up quickly on the API – no technical hassle. Plus, we can assist with WhatsApp Business verification (the coveted green checkmark) to build customer trust. Being an official provider means your messages follow WhatsApp guidelines, so you won’t risk number bans or delivery issues.
Run effective WhatsApp marketing campaigns with ease. Our platform lets you broadcast promotional messages, announcements, or updates to your lists in one go. Schedule messages in advance or set up recurring broadcasts for routine notifications. Use marketing automation to send drip sequences and follow-ups based on customer actions – for example, instantly message new sign-ups or re-engage customers who showed interest. With WhatsApp’s very high open rates, your automated campaigns can achieve exceptional reach and results.
Provide instant, round-the-clock responses with AI-powered WhatsApp chatbots. Lead Engine’s chatbot builder (no coding required) enables you to create conversational flows that answer FAQs, collect information, or even take orders. The bot can hand off to a human agent when needed, ensuring complex queries get a personal touch. By using WhatsApp chatbots, businesses have seen up to 5× more leads generated through automated engagement. It’s like having a sales and support rep on autopilot, 24/7.
Convert conversations into customers with our integrated WhatsApp CRM. All chats funnel into a unified inbox that your team can access. Assign conversations to sales reps or support agents, set follow-up reminders, and track deal status – all within WhatsApp. The CRM features let you tag and segment contacts (e.g., by interest or stage in funnel), so you can personalize your approach. Our shared team inbox ensures that multiple agents can collaborate and respond to customers without confusion. Every interaction is logged, creating a rich customer history that your team can leverage to close deals faster.
Make data-driven decisions with real-time analytics. Lead Engine provides detailed metrics on message delivery, open rates, click-through rates on any links or buttons, and response times. Monitor your template approval status and see which campaigns are performing best. For sales and support, track agent response metrics and customer satisfaction indicators. These insights help you continuously refine your messaging strategy. For instance, identify peak engagement times or discover which offer got the highest response, then use that knowledge to optimize future outreach.
We don’t just sign you up and leave you hanging. Every Lead Engine client gets dedicated onboarding and ongoing support. Our team will train you on the platform, help import your contacts, and set up your first campaigns. Have a question or an issue? Our support is just a chat or call away. We understand WhatsApp is mission-critical for your business – that’s why we’re here to ensure everything runs smoothly. Need advice on improving campaign performance or creating a chatbot flow? Our experienced customer success managers are ready to assist, acting as an extension of your marketing team.
Transform the way you connect with customers, one WhatsApp message at a time!
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